Individual Bookings
Payment Terms
- Payment in full upon booking completion through our website.
Cancellation Policy
- Cancellations made up to 3 hours before tour's starting time are entitled to a 100% refund. Within 3 hours of the tour, all bookings become non-refundable.
- All bookings made with a campaign promo code are only exchangeable, not refundable.
Private Group Tours
(including any group booking with more than 6 people)
Payment Terms
Initial Deposit
- A non-refundable deposit of 25% of the total package cost is required to finalize and secure private group tour bookings
- This deposit confirms your booking and initiates the planning process
Final Payment
- The remaining 75% of the total package cost will be invoiced after our team completes all itinerary planning and booking reservations
- All planning and reservations will be completed within 1 week of the original booking date
- Final invoices are due within 30 days of the invoice date
- Full payment must be received before tour commencement
Cancellation Policy
Full Refund (Up to 75%)
- Cancellations made up to 15 days before the scheduled tour date are eligible for a refund of up to 75% of the total package cost
- The initial 25% deposit remains non-refundable
Partial Refund (Up to 50%)
- Cancellations made between 15 days and 48 hours before the scheduled tour date are eligible for a refund of up to 50% of the total package cost
- The initial 25% deposit and 25% of the remaining balance are non-refundable
No Refund
- Cancellations made within 48 hours of the tour's scheduled start time are completely non-refundable
- No refunds will be issued for no-shows or late arrivals
Exchange Policy
Travel Plan Changes
- If your travel plans change, exchanges are possible as long as the tour is rebooked within 1 year of the original booking date
- No refunds will be issued for any exchanges
- The new booking must be for a comparable tour package of equal or greater value
- Any price differences must be paid at the time of rebooking
Important Notes
- All cancellation requests must be made in writing via email to hej@xperiencesthlm.com
- The cancellation date is determined by the date the written cancellation is received
- We recommend purchasing travel insurance to protect against unexpected changes to your travel plans
- These terms apply to all private group tour bookings and are subject to change without notice
For any questions, please contact our CEO, Francisca Leonardo, via email at hej@xperiencesthlm.com