Frequently Asked Questions

•  If you book for less than 10 people, you will be added to a group composed of 2 to 10 guests max.
• If you want to book for more than 10 people, please book a Private Tour instead.

For any booking made through our website, down to 3 hours before the start of the experience, you may cancel or exchange (rebook to another date or time) free of charge.
 

• If you cancel within 3 hours ahead of the start of the experience, you will get a 50% partial refund.
• No refunds will be issued for cancellations made after the start of the experience.
• If you made a mistake and booked for the wrong date, you may request to change your booking to another day by contacting us via email at xperiencesthlm@gmail.com 

Unexpected circumstances:

• At any given point, if your booking is canceled from our side, due to dangerous weather or other unexpected circumstances, we will notify you by email and refund you fully.
• We have the right to cancel the booking if our minimum participation threshold is not met. In that case, we will notify you up to 12 hrs before the experience is meant to start and refund you fully.

Third-party booking platforms like TripAdvisor/Viator or Get Your Guide might have their own T&Cs and cancellation policies, so please always check the platform you booked through. 

Online or digital bookings are now open on our website, on TripAdvisor, Viator and Get Your Guide!

Booking directly through this website guarantees you the lowest price point, as then we don't have to pay commission fees for marketing through the third-party booking platforms aforementioned.

If you would like to book a private tour for a group larger than 10 people, please reach us at xperiencesthlm@gmail.com with your booking request.

For any booking made through our website, down to 3 hours before the start of the experience, you may cancel or exchange (rebook to another date or time) free of charge.
 

• If you cancel within 3 hours ahead of the start of the experience, you will get a 50% partial refund.
• No refunds will be issued for cancellations made after the start of the experience.

In case of emergency or sickness, if it occurs within the 3 hours leading up to the experience starting or after it has begun, please reach us at xperiencesthlm@gmail.com explaining your situation and we will evaluate each request individually.