Individual Bookings
Payment terms
- Payment is made in full upon booking completion through our website.
Cancellation
- Cancellations made up to 3 hours before the tour’s starting time are entitled to a 100% refund. Within 3 hours of the tour, all bookings become non-refundable.
- All bookings made with a campaign promo code are only exchangeable, not refundable.
Private Group Tours Including any group booking with more than 6 people
Initial deposit
- A non-refundable deposit of 25% of the total package cost is required to finalise and secure private group tour bookings.
- This deposit confirms your booking and initiates the planning process.
Final payment
- The remaining 75% of the total package cost is invoiced after our team completes all itinerary planning and booking reservations.
- All planning and reservations are completed within 1 week of the original booking date.
- Final invoices are due within 30 days of the invoice date.
- Full payment must be received before the tour begins.
Cancellation — full refund (up to 75%)
- Cancellations made up to 15 days before the scheduled tour date are eligible for a refund of up to 75% of the total package cost.
- The initial 25% deposit remains non-refundable.
Cancellation — partial refund (up to 50%)
- Cancellations made between 15 days and 48 hours before the scheduled tour date are eligible for a refund of up to 50% of the total package cost.
- The initial 25% deposit and 25% of the remaining balance are non-refundable.
Cancellation — no refund
- Cancellations made within 48 hours of the tour’s scheduled start time are completely non-refundable.
- No refunds will be issued for no-shows or late arrivals.
- All bookings made with a campaign promo code are only exchangeable, not refundable.
Exchange policy
- If your travel plans change, exchanges are possible as long as the tour is rebooked within 1 year of the original booking date.
- No refunds will be issued for any exchanges.
- The new booking must be for a comparable tour package of equal or greater value.
- Any price differences must be paid at the time of rebooking.
Important notes
- All cancellation requests must be made in writing via email to hej@xperiencesthlm.com.
- The cancellation date is determined by the date the written cancellation is received.
- We recommend purchasing travel insurance to protect against unexpected changes to your travel plans.
- These terms apply to all private group tour bookings and are subject to change without notice.
For any questions, please contact our CEO, Francisca Leonardo, via email at hej@xperiencesthlm.com.
